Surface laptops regain Consumer Reports recommendation

Last yr, Consumer Reports dropped its recommendation for Microsoft's Surface products, citing reliability issues later a survey of 90,000 tablet and laptop owners. Today, Consumer Reports reversed its stance, giving Surface devices its recommendation, with the exception of Microsoft'southward latest entry in the lineup, the Surface Become.

"Microsoft's reliability is at present on-par with most other laptop brands," allowing its products to be recommended, says Martin Lachter, senior inquiry associate at Consumer Reports. The business firm says that this is the first year that brand reliability is existence included into the overall scores. Owner satisfaction is also a cistron being considered in the overall score.

In all, Consumer Reports now recommends the Surface Pro, Surface Laptop, and Surface Book 2. Whereas these devices were previously considered separately every bit laptops and tablets, the firm is now rating the devices purely as laptops "based on feedback from Microsoft."

The only Surface laptop to not score high enough for a recommendation is the recently released Surface Go. The reason for the lack of recommendation largely comes down to computing operation, which falls brusk compared to other laptops. Maria Rerecich, who heads up electronics testing for Consumer Reports, explains: "We weigh processing power heavily when we're evaluating laptops. A estimator that doesn't practise well in performance testing isn't likely to become recommended."

The reversal is a big deal for Surface equally a brand. When Consumer Reports pulled its recommendation for the line final year, Microsoft quickly issued a argument that strongly disagreed with the evaluation, placing an emphasis on the strong consumer satisfaction ratings it has seen amidst Surface Pro 4 and Surface Book owners.

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